Microsoft Outlook Best practices

Conditional Formatting: Highlight your most important mails

http://blogs.office.com/b/microsoft-outlook/archive/2010/08/30/conditional-formatting-highlight-your-most-important-mails.aspx

Best practices for Outlook 2010

http://office.microsoft.com/en-us/outlook-help/best-practices-for-outlook-2010-HA102459562.aspx

Борьба с беспорядком во входящих

http://office.microsoft.com/ru-ru/outlook/HA102479812.aspx